Terms & Privacy

Wholesale To Trade Customer Only

If you are buying for a retail store and you have a retail tax payer ID number, you may qualify to buy wholesale. You will be asked to provide a copy of your retail tax id certificate upon placing your first order. Your orders need to comply with our terms below.

Please note, we do not sell wholesale to consumers. We reserve the right to refuse applications that do not comply with our terms as outlined here.

Wholesale Application / Registration Login for Returning Customers

Terms:

General Guidelines: We sell wholesale to customers with established businesses and a physical store front. Orders are subject to approval by Habersham Candle Company Corporate Office and all products are for resale only. All prices, terms, conditions, and policies are subject to change without notice and are at the sole discretion of Habersham Candle Company. PLEASE NOTE: All candles are handmade; therefore there may be slight variations and textures that should not be considered defects in the product.

Payment Terms: Credit Card only on new accounts. We accept MC, Visa, AMEX and DISCOVER. Net 30 with company established credit only.  No Net 30 terms for first orders. Credit applications are available upon request.  Please allow 2-3 weeks for processing your Credit Application. Credit limits are based on credit information and may be changed at any time without notice at the sole discretion of Habersham Candle Company. Habersham Candle Company reserves the right to change the terms or conditions of any sale without notice. Any account not paid within terms will incur a monthly finance charge of 1.5% on the amount past due not to exceed the maximum allowed by law, or 18% annually. Shipments F.O.B. Cornelia, GA 30531.

Minimums:150.00 credit card, $100.00 re-orders, excluding freight. All new accounts will be approved by the territory salesperson, and all orders are subject to review and acceptance by the Habersham Candle Company Corporate Office. All merchandise purchased is for resale only, and only at the location as shown on the order. All additional sales locations permanent or temporary must be approved.

Delivery: Product will be shipped as determined by Habersham Candle Company unless otherwise specified. Normal shipping is via UPS, FEDEX or FOB Cornelia, Georgia.

Returns: Claims for returns must be made within 10 days of receipt of goods. A return authorization number must be obtained from the Customer Service Department by calling 877-823-5138. All returned product is subject to our inspection before credit will be issued, and a 15% restocking fee may be charged. Product must be received in saleable condition as determined by Habersham Candle Company or the return will not be accepted. No store or price labels are allowed on returned products. Buyer is responsible for return freight costs.

Refused/Undeliverable Goods: A restocking fee of 15% plus freight will apply.

Back Orders: All back orders under $50.00 are automatically canceled.

Damaged Items: Claims for damaged items must be made within 10 days of receipt of goods. A return authorization number must be obtained from the Customer Service Department by calling 877-823-5138. All returned products are subject to our inspection before credit or exchange will be issued, and a possible 15% restocking fee may be charged. No store or price labels are allowed on returned products.

Do I have to register?

You may browse our wholesale product catalog without registering your business, but in order to see wholesale pricing and to be able to place orders with us, you need to fill out the registration and need to be logged in. As a registered wholesale user you will be able to see out of stock items too. We put in a lot of effort in keeping this website up to date. The newest products and even new color lots will be uploaded immediately.

I am an existing Habersham Candle Customer but have never ordered online, should I register?

You need to register your business once to be able to use our trade only wholesale website. Even if you have done business with us before at trade shows, ordered by fax or phone, a one time online registration is still required. Of course, your existing terms with us will be honored. It does not matter if you order online or off-line, your orders will be handled the same way. The website has the advantage of being constantly updated and gives you information on stock status. Another great feature is that you will be able to see your order history for orders placed online.

Our order minimums are among the lowest in the industry and we make it very easy to get started. Let us know if we can be of any more help making your initial candle product selection.

Customer Satisfaction

We care about the way you and your customers feel about our products and services. After all, your suggestions help us to serve you better. If you’re not completely happy, call us within 7 days of receipt. All exchanges and returns must be approved by waxpottery.com. Save all packing materials if breakage is involved.

We’ll do our best to make you a satisfied waxpottery.com customer!

Please let us know how you like our site and products. Any feedback on our candles and wax pottery or services is very much appreciated.

Privacy

DuDa Inc dba wholesale.waxpottery.com, is committed to protecting the privacy of our customers and using information responsibly.

How we use Information

We do not sell or give personal information to any 3rd party. We strictly collect your contact information (email address, telephone number, address, etc.) in order to stay in touch with you in regards to your account and orders. 

How we collect Information

This Web site is secured with a SSL Web Server Certificate issued to our web site. Transactions are protected with up to 256-bit Secure Sockets Layer encryption. We use strong security measures to prevent the loss, misuse and alteration of your information.